Privacy Policy

Fitnack Privacy Policy

This is some more legal stuff our lawyers are insisting we put in writing.

Fitnack is a subsidiary of Fettle Inc

This Privacy Policy describes Fitnack’s policies and procedures on the collection, use and disclosure of your information. This applies simplistically at the moment exclusively through two portals of registration and involvement with the content in our product and services.

In the example, of coaches. You give us information when you use Fitnack directly from our web site, or when you link to our website.

In the example of clients, signed up for coaching programs delivered by coaches, you are still required to give us some information when you use Fitnack directly from our web site, or when you (hopefully!) link to our web site as well.

When using any of our Services you must consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country that you reside in or create information from, your information may be used by Fitnack in Canada or any other country where we operate.

If you have any questions or comments about this Privacy Policy, please contact us at

Information Collection and Use

TIP: We collect and use your information to provide and measure the use of our Services and improve them over time.

Information Collected Upon Registration:

When you create or configure a Fitnack account, you provide some personal information, such as your name, username, password and email address. This information may be accessible by coaches if you are a client, and it is accessible by us for review of your account.

Some services, may not require registration for viewing, such as our public forums, which will list information publicly, via public user profiles and whatever shared content you choose to publish through this service.

We will not sell, trade, barter, exchange or publicly share any personally identifying information for anyone in our system. The system is opt-in, meaning by electing to input your information into a coaching program, you are thereby giving that coach permission to access your information, which may be vitally important in your coaches ability to deliver a high quality program.

Account Types:

There are presently two basic account types, one for clients of coaches and one for coaches themselves.

For Coaches:

When coaches sign-up you are presently asked for details such as your name, username, external social media links and some other basic information.

Information you input into the system is owned by you, we will not use any written, audio or visual works owned by you.

In the unlikely event that the material you use or upload is copyrighted, we reserve the right to remove that content, as per the Terms of Service.

Likewise, if you discover other coaches in the system using content you own, we require legally that you contact us with proof of ownership, and we can take steps to remove that content, as per the Terms of Service.

As we improve our product we will have access to and reserve the right to use non-copyright and non-personally identifying information about your programs.

For example this may include collecting data on your average program adherence, number of programs you have in the system, number of and types of tasks you have in the system, the average length of your programs, and other information about how you use our services.

Client Data Collection for Coaches:

With regards to your clientele, any information you collect through our system should be done so in accordance with our terms of use and this privacy policy.

This does not include clientele that you have already previously collected data through your own business practices.

The information you collect via our system is owned by the client who input the information. You may use any of the information they provide to enhance the quality of your programs both online and in-person.

Any personally sensitive data collected through our system may only be used publicly or presented publicly with the written consent from the client in question. Fitnack reserves the right to investigate this at any time, as client disputes arise, and you must present written consent to us at that time in this regard. Failure to do so, may result in the suspension or deletion of your account for repeat offences.

Personally sensitive data is that which shows a correlation between name, email, address, or username and the results someone achieved or did not achieve through your program.

You are not permitted to ask for other forms of personally sensitive data through our system like social security numbers or credit card numbers as per our Terms of Service.

For example, you have a client who is doing or has done particularly well in a coaching program of yours and you would like to use their information (which could include sensitive personal or corporate data like sales figures, weight lost, personal identity, etc…) in the form of a case study or testimonial.

Coaches are expected to get written consent from them in order to do so.

Your client reserves the right to withhold certain personally identifying or sensitive information when approached.

For example, they may make requests to give testimonials anonymously, or only using their first initial and last name rather than full-name.

We reserve the right to ban or terminate coaches from our system, based on the inappropriate use of any of the content you may collect through our system based on this policy and the Terms of Service.

For Clients of Coaches

Some of the information you provide at sign-up, for example, your name and user-name, can be accessed by your coach, or coaches, through our services.

This is a deliberate opt-in feature necessary for your coach to do the best possible job in communicating with you on your path to change and we encourage you to provide your coach with contact information so that they may serve you better through our system and beyond it.

Your coach also has access to your contact information, stats, your progress, your tasks, and other data you submit into the system, including on your profile page and in search results.

Presently coaches cannot alter this data in anyway.

For example, a coach cannot presently enter data for you, unless you were to give them your username and password, which would be inadvisable.

This coach input and alteration functionality may be represented in future updates to this privacy policy, which Fitnack reserves the right to update without prior notification.

Forum Use:

One of the many custom features of Fitnack is our forum options. You’ll find a general forum for general questions, a specialized forum reserved for coaches, and then private forums generated for each individual program.

This information is public domain, accessible to all visitors of the Fitnack general forums, accessible to all coaches in our coach forum and accessible to all those involved in a particular coaching program (both clients and coaches) in the program forums.

It is appropriate to remind you to be mindful of what you do and say in your participation on these forums.

We reserve the right to remove any publicly offensive content, as per our Terms of Service agreement.

We accept no liability for how this publicly available information is used.

We also do not accept any liability for any copyright material posted on our forums by our users, who may not represent Fitnack as a company.

We will, if requested, remove any copyright material.

Additional Information:

You may provide us with additional information to make public, such as a short biography, your location, or a picture. You may customize your account with information such as a cell phone number for the delivery of SMS messages or your address book so that we can help you find other potential users you know. We may use your contact information to send you information about our Services or to market to you. You may unsubscribe from these messages by following the instructions contained within the messages or the instructions on our web site. If you email us, we may keep your message, email address and contact information to respond to your request. Providing the additional information described in this section is entirely optional.

Public Information: 

Our Services are primarily designed to help you share information with select groups of people in a deliberate fashion. Most of the information you provide to us is information you are asking us to make public but to only certain individuals. This includes not only the tasks, metrics, or programs you build, but the messages you put within the forum or private chat and the consequent meta-data provided to Fitnack such as when clients respond to tasks, but also the groups you create, the people within your programs, and many other bits of information. Our default is to make the information and Content you provide publicly to the specific persons you which to see, use and interact with it. You have the control to make available this information to certain individuals at certain times. Your public information is broadly and instantly disseminated by the people you target at the times you target them. For example, your tasks may be searchable by those given access to your information. As such, you should be careful about all information you intend to make public via Fitnack, so that the right content reaches the right people within the system.

Location Information: 

You may choose to note your location in your Fitnack account. This information may be saved to improve our service.

TIP: We may use services such as google analytics to determine where the majority of our clients are, typically this information is not personally identifying; just a general location.

Log Data: 

Our servers automatically record information (“Log Data”) created by your use of the Services. Log Data may include information such as your IP address, browser type, the referring domain, pages visited, your mobile carrier, device and application IDs, and search terms. Other actions, such as interactions with our website, other users, or other applications may also be included in Log Data. If we haven’t already deleted the Log Data earlier, we will either delete it or remove any common account identifiers, such as your user-name, full IP address, or email address, after 18 months of being unused.


Fitnack may keep track of how you interact with links across our Services including third party services and users by redirecting clicks or through other means. We do this to help improve our Services, and in future may be able to share aggregate click statistics such as how many times a particular link was clicked on as an analytics tool for our coaches within our Services.


Like many websites, we use “cookie” technology to collect additional website usage data and to improve our Services. A cookie is a small data file that is transferred to your computer’s hard disk. Fitnack may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. We recommend that you leave them on, but in the event that you choose to disable them, you may not be able to access certain functionalities without our Services.

Third Party Services: 

Fitnack may use a variety of services hosted by third parties to help provide our Services, such as hosting our various blogs, or support centre, and to help us understand the use of our Services. An example of this would be the web service ‘Google Analytics,’ or Amazon Web Services. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.

Information Sharing and Disclosure

TIP:We do not disclose your private information except in the limited circumstances described here.

Your Consent: 

We may share or disclose your information with your consent, such as when you use a third party web client or application to access your Fitnack account.

Service Providers: 

We engage certain trusted third parties to perform functions and provide services to us. We may share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to obligations mirroring the protections of this privacy policy.

Law and Harm: 

We may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Fitnack’s rights or property.

Business Transfers: 

In the event that Fitnack is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this privacy policy will apply to your information as transferred to the new entity at the time of transfer.

Non-Private or Non-Personal Information: 

We may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public messages or the number of users who clicked on a particular link (even if only one did).

Modifying Your Personal Information

If you are a registered user of our Services, we provide you with tools to access or modify the personal information you provided to us and associated with your account.

Presently we have no way to permanently delete your Fitnack account. Through our alpha and beta releases, we plan to utilize the data we collect from you the user, in order to decide on (if any) additional functionality in this regard and in many other regards. Through this process of usage, we can determine the most optimal way of dealing with the information we collect once programs have run their course.

Our Policy Towards Children

Our Services are not directed to people under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.

Changes to this Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at We presently reserve the right to update and change this privacy policy without notification, but hope to in future be able to offer a system by which to update you the user of system wide changes.

By continuing to access or use our Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

Effective: August 01, 2015